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Cancelled flight compensation

If your flight was cancelled less than 14 days before departure, you can usually claim fixed compensation on top of a refund or alternative flight.

Refund or re-routing — always

Whatever the reason, you can choose between a full refund (within 7 days) or re-routing at the earliest opportunity or at a later date you choose. The airline must also provide care while you wait.

Compensation

Almost every flight between the UK or Ireland and the Canary Islands is between 2,500 and 3,300 km, so the usual amount is £350 (UK261) or €400 (EU261) per passenger, including children with their own seat.

Compensation can be reduced or excluded depending on how much notice you got and how close the replacement flight was to your original times: with 7–13 days' notice, no compensation if you were re-routed departing no more than 2 hours early and arriving less than 4 hours late; with under 7 days' notice, departing no more than 1 hour early and arriving less than 2 hours late. If the re-routed flight arrives within 3 hours of the original (for 1,500–3,500 km flights), compensation may be cut by 50%.

Frequently asked questions

The airline offered vouchers. Do I have to accept?

No. You are entitled to a cash refund; vouchers only if you agree in writing.

Last reviewed 20 October 2026. General information, not legal advice.